Orders & Payment

How to Order?

 
We understand that you may not have full confidence when buying online. As much as we can assure you that you’re perfectly safe to purchase goods on our website you still may not want to. We offer an order by phone service for those who don’t want to purchase online.

Order by Phone
To order by phone simply give us a call to place your order. We will collect all your delivery details, the product(s) you wish to order and then we will take your card details for payment or you can request for cash on delivery for Klang Valley area only. Please note we do NOT store any credit/debit card details nor do we write them down. Any card details taken are entered directly into our card machine or online terminal, this means your details are safe and secure. For your own security please do not include any card details within emails.
 
Online Order
To order online you need to browse the product and add it into the cart. You can always review the items in the cart before checkout, once you are ready to make payment simply click on the checkout button and follow the next instructions.
 
Delivery address
For security reasons when ordering by phone your delivery address must be the same as the cardholders address. This is because we cannot do any security checks when the payment hasn’t been made through our online system, so you will be limited to one address.
 
Delivery time
We try our very best to dispatch all orders within 1 working day and the same working day if placed before 2pm. We use a 48 hour delivery service, however, please allow 3-5 working days from dispatch before contacting us. In the very unlikely event that your order hasn’t arrived after 5 working days and we haven’t contacted you to say otherwise please contact us.
 
 

Payment & Shopping Guidelines

Payment: CT Hardware accepts online payments through paypal, ipay88 which accepts Visa, MasterCard and 12 local payments options (Maybank2U, AllianceOnline, HongLeong Online, AmBank, EON Bank, RHB Bank, CIMBClicks, Bank Islam, PbeBank, MEPS FPX, MobileMoney, MEPS CASH, WEB CASH).  See our “Privacy Policy” page to learn more about how we guarantee the safety of your personal information.

**Note: We also accept "Cash On Delivery" order as well as "Pay & Collect" at our branches order.

Pricing: We strives to provide accurate prices and product descriptions.  However, prices and quantities may change without notice.  CT Hardware reserves the right to limit orders based on out-of-stock situations, pricing and description errors.

Out-of-Stock Items: If we are unable to fulfill an order due to a product that is unexpectedly out-of-stock, you will be notified and given option either to keep the order or refunded the full price of your order. CT Hardware is not held responsible for any typographical errors or claims made by the manufacturer or the purchaser. You will receive a confirmation email once you have successfully placed your order, detailling all the product, payment and shipping information.


Secure Payment via ipay88

CT Hardware (cthardware.com) partners with iPay88 to offer quick, safe and secure online payment switching gateway, via credit card, online banking transfer, e-debit or e-wallet. We accept ePayment in Ringgit Malaysia (RM) as listed below:

BY CREDIT CARD (in MYR)

Credit Card Payment - Visa & MasterCard


CT Hardware Online Store accepts MasterCard and VISA (issued by Malaysia-registered bank) only.

CT Hardware Online Store understands that when you shop online, you need to be certain your personal information will be secure. Your personal data that is transferred over the Internet is secured by QuickSSL - Secure Sockets Layer (SSL) technology, using 128-bit SSL certificates, thereby offering the highest level of encryption or security possible.

CT Hardware Online Store is partnering with iPay88, as our payment gateway provider, authorize to receive payment on behalf of CT Hardware Online Store. iPay88 is a payment switching gateway services by Mobile88.com and the name of Mobile88.com will appear in your payment statement. You will also receive a notification email from Mobile88 on the transaction.

No additional surcharge imposed on customer for MasterCard or Visa payment. Any surcharge will be absorbed by CTHARDWARE.COM.

BY ONLINE BANKING TRANSFER

You may make online payment/transaction via major banks listed below, or E-Wallet:

    1. Maybank2u Online
    2. CIMB Clicks Online
    3. Alliance Online
    4. AmBank Online
    5. Hong Long Bank Online
    6. RHB Online
    7. Mobile Money
    8. Web Cash
    9. Financial Process Exchange (FPX)
  • FPX is multi-bank internet-based online payment hub, jointly developed by Financial Institutions and owned by MEPS. The participating banks are Bank Islam Malaysia Berhad, Public Bank Berhad, CIMB Bank Berhad, Hong Leong Bank, Maybank Berhad and RHB Bank Berhad.


Payment Powered by iPay88


With multiple internet payment options offered, CT Hardware Online Store assures you have a smooth and secure shopping experience. Powered by iPay88, you will enjoy real-time online payment and confirmation upon successful transactions.

Please note that your payment is processed by Mobile88.com Sdn Bhd (iPay88). The name of Mobile88.com or Mobile88.com Sdn Bhd will be shown on your Credit Card/Bank Statement and you will also receive a notification e-mail from iPay88 on this transaction.

CT Hardware Online Store is not responsible for typographical or photographic errors. Prices and specifications are subjected to change without notice.

Designated trademarks and brands are the property of their respective owners. Need help? Please call us at +603 5569 9902